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Problem-Solving in Print – Herb’s blog

In 1990 I began visiting court houses in Pennsylvania. I wanted to learn what functions they performed with their paperwork systems. To date I have been to about 60 of the 67 courthouses throughout Pennsylvania, and have become familiar with many different departments. I noticed that every county had to do the same thing, and they each did it their own way.

I was able to compare Court Administration, District Attorneys’ Offices, Domestic Relations, Sheriffs’ Offices, Tax Claims, Voter Registrations and other Departments. In doing this analysis, I uncovered opportunities to offer my expertise to help eliminate excessive paper handling and to streamline processes.

At the office of Tax Claim, we discovered that counties were required to send a series of Certified Mail to delinquent property owners.

We combined several different forms into one continuous self-mailer that contained a heavy Green Card in a 4 part form. Although we produced many of them and they did serve a purpose, later we were able to reduce the 4-part form even further to create a one part form, saving both paper and cost for our client.

The result is a pressure-seal form that contains the necessary Green Card. It was our own rock star Carol Blaine, a forty year veteran of Five Thousand Forms, who was instrumental in the United States Post Office’s decision to rescind the regulation regarding the thickness of the card.

That was key to enabling mailers across the United States to process their Certified Mailers through a variety of laser printers. The original requirement of the card stock was too thick to feed through most printers.

Subsequently, for over 20 years we have provided this complete service for many clients and continue to handle the processing and mailing for them.

We are always on the lookout for areas in which we can improve processes, eliminate unnecessary waste, and save our clients time and money.

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